The Sherborne Privacy Notice 

Last Updated: 11 November 2025 

Any personal information provided to, or collected by, The Sherborne (“we”, “us”, “our”) via this website (the “Site”), other online platforms, or through correspondence, is controlled by us. We are committed to protecting your privacy and managing your data responsibly. This Privacy Notice explains how we collect, use, store, and share your personal information and your rights in relation to it. 

 

1. Personal Information We Collect 

We may collect personal information in a variety of ways, including: 

  • Through email, post, or other correspondence with you. 

  • Directly from you when using our services or making enquiries. 

  • Automatically via our Site, including cookies and analytics tools. 

  • From third-party services or publicly available sources, where necessary. 

Personal information may include: 

  • Name, address, email, phone number, and other contact details. 

  • Payment information, transaction history, and service preferences. 

  • Interests, preferences, or feedback provided by you. 

We do not typically collect “special category” data (sensitive personal data), such as health information, unless explicitly provided for a specific service. 

 

2. How We Use Your Personal Information 

We process your personal information only when we have a legal basis to do so, including: 

  • Consent: Where you have explicitly agreed to us using your data. 

  • Contractual necessity: To provide the services you have requested or purchased. 

  • Legal obligation: Where required to comply with laws or regulatory requirements. 

  • Legitimate interests: Where processing is necessary for business purposes, balanced against your rights. 

We use your information for purposes including: 

  • Delivering goods or services you have purchased. 

  • Communicating with you about our services or responding to enquiries. 

  • Improving our services, products, and user experience. 

  • Maintaining records for administrative, legal, or regulatory purposes. 

  • Marketing and promotional communications (with your consent). 

  • Conducting research and analysis in anonymised form to improve our services. 

 

3. Marketing and Communications 

We may contact you about relevant offers, promotions, and updates if you have: 

  • Used our services previously. 

  • Enquired about similar services. 

  • Provided explicit consent for marketing communications. 

You can manage your preferences or withdraw consent at any time via: 

  • The preference settings on our Site. 

  • A direct request by email or post to us. 

All marketing communications will include an easy way to unsubscribe. 

 

4. Cookies and Automated Data Collection 

We may use cookies and similar technologies to: 

  • Understand how visitors use our Site. 

  • Personalise content and improve your user experience. 

  • Analyse website traffic and performance. 

You can manage or block cookies via your browser settings. Some Site features may not function correctly if cookies are disabled. 

 

5. How We Share Your Personal Information 

We do not sell, license, or trade your personal information. We may share your data in limited circumstances, including: 

  • With service providers necessary to deliver our services (e.g., payment processors, IT providers, logistics). 

  • When required by law, court order, or government authority. 

  • In connection with the sale or restructuring of our business. 

Where data is transferred outside the UK or European Economic Area (EEA), we ensure equivalent protections are in place, such as standard contractual clauses approved under UK data protection law. 

 

6. Data Security 

We implement appropriate technical and organisational measures to protect personal information, including: 

  • Encrypted systems and secure access controls. 

  • Regularly updated software and passwords. 

  • HTTPS encryption for our Site. 

However, you acknowledge that data transmitted over the internet may carry inherent security risks, and we cannot guarantee complete security of information transmitted electronically. 

 

7. Retention of Personal Data 

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We regularly review our records and securely delete or anonymise data that is no longer required. 

 

8. Your Rights 

Under UK GDPR, you have the following rights regarding your personal information: 

  • Access: Request a copy of the personal data we hold about you. 

  • Correction: Request that inaccurate or incomplete information is updated. 

  • Erasure: Request deletion of your personal data, subject to legal obligations. 

  • Restriction: Request limits on how we process your data. 

  • Portability: Request that your data is transferred to another provider in a structured format. 

  • Objection: Object to the processing of your personal data for marketing or other purposes. 

To exercise your rights, please contact us directly. 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): 

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF 

  • Tel: 0303 123 1113 

 

9. Links to Other Sites 

Our Site may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review the privacy policies of any external sites you visit. 

 

10. Updates to This Privacy Notice 

We may update this Privacy Notice from time to time. The latest version will be displayed on our Site with the updated “Last Updated” date. Significant changes may also be communicated directly where we consider it appropriate. 

 

Contact Us 

For any questions about this Privacy Notice, your personal data, or to exercise your rights, please contact us: 

The Sherborne 
Newland, 
Sherborne,  
Dorset DT9 3GJ 
01935 313000 
hello@thesherborne.uk